Error when sending email - Powered By Kayako eSupport

09 Sep 2010

Support Center » Knowledgebase » Error when sending email

	Error when sending email

Solution If you are using Outlook do the following:
Go to Tools > Accounts... > Mail (tab at the top of the new window > Double click on the email account you set up > Click on Servers (tab at the top of the new window) > put a check in the box that says "My server requires authentication.

If after you try all these and you are still unable to send email the most likely explanation is that your ISP is blocking you. Some ISPs block port 25 as a SPAM filter and only allow you to send email through theur mail servers. This is especially true with any free ISPs. We do have port 587 set up for outgoing mail as well so you can try setting your outgoing port to 587 and see if that fixes the issue. If not please submit a support ticket.

Article Details

Article ID:

Created On:

14 Feb 2010 01:02 AM